Terms & Conditions

Last updated: [DATE TBC — pending publish confirmation]

1. About These Terms

These Terms and Conditions ("Terms") govern the use of the Quick Turn Auto Keys website and the mobile automotive locksmith services we provide. By requesting a quote, booking an appointment, or using our services, you agree to be bound by these Terms.

We are a mobile-only business — our technicians travel to your location rather than operating from a fixed premises.

2. Our Services

We provide mobile automotive locksmith services, including but not limited to car key replacement, key repair, key programming, ignition repair and vehicle lockout assistance. Availability of a specific service depends on your vehicle's make, model, year and key/immobiliser system.

We reserve the right to decline a job on-site if, after inspection, we determine that we are unable to safely or successfully complete the work, or if ownership cannot be adequately verified.

3. Quotes and Pricing

Quotes provided over the phone or online are indicative and based on the information you provide about your vehicle and the issue. The final price will always be confirmed with you before any work begins.

Prices may vary depending on vehicle make, model, year, key type, and whether the job is emergency or scheduled. Any pricing shown on our website is illustrative and subject to confirmation at the time of booking.

Payment is due on completion of the work unless otherwise agreed in advance.

4. Proof of Ownership

For certain services — particularly lost key replacement — we require proof that you are the legal owner or authorised user of the vehicle before carrying out any work. This may include a V5C logbook, photo ID, insurance documents or other appropriate evidence. We reserve the right to refuse service if ownership cannot be reasonably verified.

5. Appointments and Cancellations

We aim to attend appointments within the estimated timeframe communicated to you, but arrival times may vary due to traffic, weather, or unforeseen circumstances. We will keep you informed of any significant delays.

If you need to cancel or reschedule an appointment, please notify us as soon as possible. Repeated late cancellations or a technician attending and being unable to gain access (e.g. incorrect location provided) may incur a call-out charge at our discretion.

6. Warranty

Keys, fobs and components we supply and fit are covered by our warranty for the period stated at the time of your booking (typically 12 months on most keys and components, unless otherwise specified). This warranty covers manufacturing or workmanship defects and does not cover damage caused by misuse, accident, water damage, or unauthorised modification.

To make a warranty claim, please contact us with your original job details.

7. Liability

We take reasonable care and use professional, non-destructive techniques when carrying out our services. However, we cannot be held liable for:

• Pre-existing faults or damage to your vehicle not caused by our work.
• Issues arising from incorrect or incomplete information you provide about your vehicle.
• Delays caused by factors outside our reasonable control (e.g. traffic, weather, third-party parts availability).
• Loss of use of your vehicle during the time reasonably required to complete the work.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud, or any other liability that cannot be excluded under London law.

8. Customer Responsibilities

You agree to provide accurate information about your vehicle and the issue when requesting a quote or booking a service, to be present (or arrange for an authorised person to be present) at the agreed location and time, and to provide safe and reasonable access for our technician to carry out the work.

9. Website Use

The content on this website is provided for general information about our services. While we try to keep information accurate and up to date, we make no guarantee that all content is complete or error-free, and pricing shown is indicative only.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The latest version will always be available on this page.

12. Contact Us

If you have any questions about these Terms, please contact us:

• Phone: 07446 980720
• Email: Quickturn@auttokeys.com
• Website: Auttokeys.com