Privacy Policy

Last updated: [DATE TBC — pending publish confirmation]

1. Introduction

Quick Turn Auto Keys ("we", "us", "our") is a mobile automotive locksmith service. This Privacy Policy explains how we collect, use, store and protect your personal information when you contact us, request a quote, or use our services, and sets out your rights under London and surrounding areas General Data Protection Regulation (London GDPR) and the Data Protection Act 2018.

We are a mobile-only business with no fixed premises — our technicians travel to you. If you have any questions about this policy, you can reach us using the contact details in Section 9.

2. Information We Collect

We may collect the following types of personal information when you get in touch with us or use our services:

• Contact details — such as your name, phone number, email address and postcode.
• Vehicle details — such as make, model, year and registration number, which we need to identify the correct key or locksmith solution.
• Location information — where you need our mobile technician to attend (home, workplace, roadside, or another location).
• Service and enquiry details — the nature of your locksmith issue, information you provide via our quote form, phone calls, email or messaging.
• Proof of ownership documents — for certain jobs (such as lost key replacement), we may need to see documents like a V5C logbook, photo ID or insurance documents. We do not store copies of these documents beyond what is necessary to verify ownership and complete the job.
• Payment information — processed securely; we do not store full card details ourselves.
• Technical information — such as IP address, browser type and how you use our website, collected automatically when you visit.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to enquiries and provide quotes for our services.
• Arrange and carry out mobile locksmith appointments, including verifying vehicle ownership where required.
• Communicate with you about your booking, including updates, confirmations and follow-ups.
• Process payments for services provided.
• Maintain records for warranty, accounting and legal purposes.
• Improve our website and services.
• Comply with our legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal information on the following legal bases under London GDPR:

• Contract — to provide the locksmith service you have requested.
• Legitimate interests — such as responding to enquiries, improving our service and preventing fraud.
• Legal obligation — such as retaining records for tax and accounting purposes.
• Consent — where you have opted in to receive marketing communications, which you may withdraw at any time.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Payment processors, to securely handle transactions.
• IT and software providers who support our booking, communication and record-keeping systems.
• Professional advisers (such as accountants) where necessary.
• Law enforcement or regulatory bodies, where required by law.

Any third parties we work with are required to keep your information secure and only use it for the purposes we specify.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, accounting or reporting requirements. Job and payment records are typically retained for the period required by London tax law. Proof-of-ownership documents are not retained longer than necessary to verify a job.

7. Your Rights

Under London GDPR, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, where applicable.
• Object to or restrict certain processing of your information.
• Request a copy of your information in a portable format.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your information has been mishandled.

To exercise any of these rights, please contact us using the details in Section 9.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Phone: 07446 980720
• Email: Quickturn@auttokeys.com
• Website: Auttokeys.com

As a mobile-only business, we do not have a fixed business address for correspondence — please use the phone number or email above.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.