Frequently Asked Questions
Answers to common questions
Below are answers to the questions we're asked most often about our mobile car key, lost key, key fob and lockout services across London. Can't find what you're looking for? Get in touch and we'll help directly.
General
Our service, response times & coverage
Response time depends on your location, traffic and technician availability. When you contact us, we'll provide the most accurate estimated arrival time available.
Yes. Our mobile service operates 24/7, subject to technician availability and location.
Yes, our mobile service can attend home, work, car parks, roadside locations and more, subject to technician availability.
A mobile service can be more convenient because the technician comes to your vehicle instead of requiring you to arrange transportation to a dealership.
Car Key Replacement
New keys, spares & smart keys
Yes, our service is mobile. Where the vehicle and key system allow it, replacement, programming and testing can be completed at your location.
For many supported vehicles, a replacement key can be cut and programmed even when the original key is unavailable. Vehicle compatibility must be confirmed first, and the procedure will depend on the vehicle's security system.
The time required varies depending on the vehicle, key type, programming requirements and whether all keys have been lost.
Yes. Appropriate documentation may be required before a replacement key can be produced.
Yes, compatible smart and keyless-entry systems may be supported depending on the vehicle.
Lost Car Keys
Lost your only key
In many cases, yes. Where the vehicle and its security system allow it, we can create and programme a new key on-site, subject to confirming ownership.
Typically your V5C logbook, along with photo ID and/or insurance documents. Our team can confirm exactly what's needed for your vehicle when you get in touch.
This varies by vehicle and key type. Lost-key jobs can take longer than a standard spare, mainly due to the additional security checks and programming involved.
It can be, since additional security verification and programming steps are usually required. We'll always confirm pricing with you before starting work.
Depending on your vehicle's security system, it may be advisable to have the old key deactivated. Speak to our team about the options for your specific vehicle.
Key Fob Repair
Fobs, remotes & programming
In many cases, yes. Common issues like a flat battery, worn buttons or a cracked case can often be repaired without a full replacement, subject to inspection.
This can happen even when the fob itself is working. It's often resolved by reprogramming the fob to the vehicle's system.
Availability depends on your vehicle make and model. Let us know your vehicle details and we'll confirm whether a compatible replacement can be supplied.
Simple repairs such as battery replacement can often be completed quickly on-site. More involved repairs or replacements may take longer depending on parts and programming.
This can point to a battery, transponder or immobiliser-recognition issue. Our technician can diagnose the specific cause at your location.
For security, it's worth having the missing fob deactivated from your vehicle's system. We can advise on this alongside supplying a replacement.
Locked Out
Getting back into your vehicle
In many cases, yes. Our technician will assess the vehicle and use an appropriate entry method designed to minimise unnecessary damage.
Still have a question?
If you can't find the answer you're looking for, get in touch and our team will help directly.